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Shipping Policy


Expedited Shipping

Shoe Lovers Reward Members get free ground shipping on all orders over $35. Shoe Lovers Rewards VIP member get free ground shipping on 
all orders (no minimum). Non-Shoe Lover Rewards members (including Guest Checkout) get free ground shipping on orders over $80. 
Orders under these minimums are calculated in real time in at checkout.

The approximate rates are:

Destination Service Level Cost Speed
All Provinces Ground: Purolator Approx. $8 3-9 business days
Nunavut, Yukon & the Northwest Territories Ground: Purolator Approx. $14 8-16 business days



Longer estimated delivery times for remote/rural route address, Northwest Territory & Nunavut.

We no longer accept General Delivery (GD), P.O. Box and R.P.O. Box addresses.

Unfortunately, we do not ship orders to the United States or Internationally.

(Not a Shoe Lovers Rewards member?  Sign up for free!)


Free In-Store Pick Up

Shop online from the comfort of your home and pick up at the store location of your choice with no additional charge! When your order 
arrives at the store and is ready for you to pick up, the store will call you to come and pick it up – it’s that easy.

NOTE: You will still receive tracking confirmation details when you select this option as the item may be shipped from another store to the 
pickup location of your choice. Regular processing and shipping times still apply.


Order Processing Times & Order Tracking

Orders typically take 1-3 days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with 
the shipping tracking number when your order ships. Occasionally, we may ship multiple piece orders out from multiple locations to get your 
order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. You can also 
track your order in  My Account.


Pre-Authorization Holds

To ensure customers are charged for their purchase only when items are shipped, a preauthorization equal to the amount of the order will
be applied to the credit/debit card used for the transaction at the time of order. Preauthorization is the common practice within the banking
industry of authorizing electronic transactions done with credit/debit card and holding the balance as unavailable either until the merchant
settles the transaction or the hold is removed. Depending on the cardholder’s banking institution, a preauthorized hold may initially appear
as a charge. This bank hold is temporary, and only the actual charge will be applied to the card when the order is shipped.

Orders including multiple items may be shipped separately. Each individual shipment may have an additional preauthorization equal to the
individual shipment value. Again, these holds are temporary and only the actual charge will be applied to the card when the order is shipped.
Please note, Town Shoes Limited is not able to release the bank's temporary hold on authorized funds and cannot be held responsible for
the policies of the customer's banking institution regarding the holding of preauthorized funds. Preauthorization fund holds last for varying periods,
depending on the issuing card company's policy. Should a concern arise regarding preauthorization, we strongly suggest contacting the issuing
credit card company or bank directly.





Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by 
email and your credit card will not be charged.